How it works
Stays
- •After your 1st completed stay: 10% off your next stay.
- •After 3 completed stays: 20% off your next stay.
- •After 7 completed stays: 30% off your next stay.
- •After 10 completed stays: one night free on your next stay (the lowest-rate night). The count then starts again.
Picnic
- •Every 3 completed picnic visits earn one reward: 50% off your next picnic.
- •The discount covers the average group size of those 3 visits (for example 2, 4 and 6 guests → 4 guests). Extra guests pay the normal rate.
La Rive
- •Every 3 completed La Rive visits earn one reward: 30% off your bill on a weekday visit (Monday to Thursday).
- •The discount covers the average group size of those 3 visits. It is applied at the venue — mention your booking code on arrival.
Three things to know
1. A visit counts once you have checked in (stays) or arrived (picnic, La Rive). Bookings that are released or cancelled don't count.
2. Rewards apply automatically — book on riverzenlb.com while signed in and the discount is in your price before you confirm.
3. One reward per booking. If you cancel, the reward comes back to your account.
Terms & conditions
Version 1.0 · 19 September 2026 · Zen Clusters SARL
1. The programme
River Zen Rewards ("the programme") is operated by Zen Clusters SARL ("River Zen", "we"). It rewards guests who return to River Zen, Lebanon, with discounts on future stays, picnics and La Rive visits as described on this page.
These terms (version 1.0, 19 September 2026) apply to every member. By joining, you accept them.
2. Joining
Membership is free and open to any guest aged 18 or over with a valid email address. You join by creating a River Zen account at riverzenlb.com/account and choosing "Join Rewards", or through the link in a booking email.
One membership per person. Your account is personal: rewards are earned by, and applied to, the member named on the account.
Completed visits recorded under your email address or phone number before you joined count toward your first reward.
3. Earning visits
A stay counts once you have checked in. A picnic or La Rive visit counts once you have arrived and reception has marked the booking as completed. Bookings that are cancelled, released for non-payment, or recorded as a no-show do not count.
Visits are counted per programme (stays, picnic, La Rive) and per member account. Bookings made under another person's name or account cannot be transferred to yours.
Eden, Cozy 3, events, wellness sessions and other services are not part of the programme unless we say otherwise in writing.
4. Using a reward
A reward is applied automatically when you make the next eligible booking on riverzenlb.com while signed in to your account. The discount appears in your price before you confirm, and again in your booking email.
One reward per booking. A reward applies to one booking only and cannot be split, combined with another reward, or exchanged for cash.
Stay discounts apply to the nightly rate only, not to extra-guest fees, food, drinks or other services. The free night is the lowest-rate night of that booking.
The La Rive reward applies to the food and drink bill of one visit on a weekday (Monday to Thursday), for up to the covered number of guests, and is settled at the venue. It cannot be used on Fridays, weekends, public holidays or during events.
If a booking that used a reward is cancelled or released, the reward is returned to your account. If the booking is completed, the visit counter for that programme starts again from zero.
Rewards do not expire while the programme runs, but they must be used on a booking made through your account.
5. Deposits, prices and cancellations
Our normal booking terms apply to every rewards booking: a 60% deposit within 24 hours holds the booking, deposits are non-refundable, and the balance is settled on arrival. The discount is already reflected in the deposit amount.
Rates, dates and availability are those published on riverzenlb.com at the time of booking. We may exclude specific dates (such as public holidays or private events) from rewards, and we will say so before you confirm.
6. Fair use
We may withhold or cancel a reward, or close an account, where we reasonably believe there has been misuse: for example duplicate accounts, bookings made to earn visits without staying, sharing an account, or abusive behaviour toward staff or other guests.
Our reception team's record of check-ins and arrivals is the reference for counting visits. If you think a visit is missing, email cs@riverzenlb.com with the date and we will check.
7. Your data
To run the programme we keep your name, email, phone number, booking history, ID document image (bookings only, stored privately) and deposit receipts you upload. We use them only to manage your bookings, count your visits and apply your rewards, and to send you emails about your bookings and the programme.
We do not sell your data or share it with third parties except the providers we need to operate the website and send email. You can ask us to correct or delete your data at any time by emailing cs@riverzenlb.com; deleting your account ends your membership and any unused rewards.
We handle personal data in line with Lebanese Law No. 81/2018 on electronic transactions and personal data.
8. Changes and ending the programme
We may change these terms, the reward levels or the programme itself. Changes are announced on this page with a new version number and date, and apply to visits completed after that date. Rewards already earned stay valid for 6 months after any change that reduces them.
We may end the programme with 30 days' notice on this page. Earned rewards can be used during that period.
9. General
These terms are governed by Lebanese law. In case of any dispute, the courts of Lebanon have jurisdiction. If a court finds any part of these terms invalid, the rest stays in force.
Questions about the programme: cs@riverzenlb.com or 71 680 716 (10:00 am – 10:00 pm).